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PI Case Coordinator Training

PI Case Coordinator Training

Welcome to the PI Case Coordinatorย ("Administrative Assistant", "Client Case Coordinator") Training Program.

This course is designed to prepare you to operate effectively and confidently within a structured, fast-paced healthcare environment.

๐Ÿš€ In this course, you will learn how to:

  • Manage patient intake and client interactions
  • Schedule and coordinate appointments efficiently
  • Organize and maintain accurate files and documentation
  • Support billing and reporting processes
  • Execute daily workflows with consistency and structure

๐Ÿ“Š Key Skills You Will Develop:

  • Organization and system management
  • Accuracy and attention to detail
  • Communication and coordination
  • Time management and prioritization
  • Problem-solving in real-time situations

โšก Core Focus: This role is centered on maintaining smooth daily operations, ensuring nothing falls through the cracks, and supporting both clients and internal teams with professionalism and precision.

๐ŸŽฏ Goal: By the end of this training, you will be able to run your daily workflow independently, stay organized under pressure, and contribute to a high standard of service and operational excellence.

Responsible McNeil Advantage Support Team
Last Update 03/21/2026
Members 2
  • ๐ŸŸข SECTION 1 โ€” ๐Ÿ‘‹ Welcome & Role Overview
    4Lessons ยท
    • ๐Ÿ“„ Article 1.1 โ€” Welcome to the Role
    • ๐Ÿ“‘ Doc 1.2 โ€” Role Expectations & Success Standards
    • ๐ŸŽฅ Video 1.3 โ€” Welcome Video
    • ๐Ÿง  Quiz 1.4 โ€” Welcome & Role Overview
  • ๐Ÿ”ต SECTION 2 โ€” ๐Ÿ—“๏ธ Daily Workflow
    5Lessons ยท
    • ๐Ÿ“„ Article 2.1 โ€” Daily Schedule Overview
    • ๐Ÿ“‘ Doc 2.2 โ€” Start-of-Day / End-of-Day Checklist
    • ๐Ÿ–ผ๏ธ Image 2.3 โ€” Desk Setup Reference
    • ๐ŸŽฅ Video 2.4 โ€” Daily Workflow Walkthrough
    • ๐Ÿง  Quiz 2.5 โ€” Daily Workflow
  • ๐ŸŸก SECTION 3 โ€” ๐Ÿงพ New Patient Intake Process
    4Lessons ยท
    • ๐Ÿ“„ Article 3.1 โ€” New Patient Workflow
    • ๐Ÿ“‘ Doc 3.2 โ€” Intake Checklist
    • ๐ŸŽฅ Video 3.3 โ€” Intake Workflow Walkthrough
    • ๐Ÿง  Quiz 3.4 โ€” New Patient Intake
  • ๐ŸŸ  SECTION 4 โ€” ๐Ÿ“„ Intake Form Review
    5Lessons ยท
    • ๐Ÿ“„ Article 4.1 โ€” How to Review the Intake Form Correctly
    • ๐Ÿ“‘ Doc 4.2 โ€” Page-by-Page Intake Form Review Guide
    • ๐Ÿ“„ Article 4.3 โ€” Common Intake Mistakes to Catch
    • ๐ŸŽฅ Video 4.4 โ€” Intake Form Review Demo
    • ๐Ÿง  Quiz 4.5 โ€” Intake Form Review
  • ๐Ÿ”ด SECTION 5 โ€” โœ๏ธ Lien Process
    5Lessons ยท
    • ๐Ÿ“„ Article 5.1 โ€” Understanding the Lien Process
    • ๐Ÿ“‘ Doc 5.2 โ€” Lien Workflow SOP
    • ๐Ÿ“„ Article 5.3 โ€” Lien Follow-Up Standards
    • ๐ŸŽฅ Video 5.4 โ€” Lien Process Demo
    • ๐Ÿง  Quiz 5.5 โ€” Lien Process
  • ๐ŸŸฃ SECTION 6 โ€” ๐Ÿ“… Scheduling & Calendar Management
    5Lessons ยท
    • ๐Ÿ“„ Article 6.1 โ€” Scheduling Standards
    • ๐Ÿ“‘ Doc 6.2 โ€” Calendar Entry Template
    • ๐Ÿ“„ Article 6.3 โ€” Scheduling Rules
    • ๐ŸŽฅ Video 6.4 โ€” Calendar Scheduling Demo
    • ๐Ÿง  Quiz 6.5 โ€” Scheduling & Calendar
  • ๐ŸŸค SECTION 7 โ€” ๐Ÿ“‚ Add New PI Case
    5Lessons ยท
    • ๐Ÿ“„ Article 7.1 โ€” Purpose of the PI Case Record
    • ๐Ÿ“‘ Doc 7.2 โ€” Field-by-Field PI Case Entry Guide
    • ๐Ÿ“„ Article 7.3 โ€” PI Case Data Standards
    • ๐ŸŽฅ Video 7.4 โ€” PI Case Entry Demo
    • ๐Ÿง  Quiz 7.5 โ€” Add New PI Case
  • โšซ SECTION 8 โ€” ๐Ÿ’ณ Billing & Treatment Cycle
    5Lessons ยท
    • ๐Ÿ“„ Article 8.1 โ€” Treatment Cycle Overview
    • ๐Ÿ“‘ Doc 8.2 โ€” Treatment Verification & Reminder SOP
    • ๐Ÿ“„ Article 8.3 โ€” Reminder Standards
    • ๐ŸŽฅ Video 8.4 โ€” Treatment Cycle Demo
    • ๐Ÿง  Quiz 8.5 โ€” Billing & Treatment Cycle
  • โšช SECTION 9 โ€” โœ… Case Closure & Quality Control
    5Lessons ยท
    • ๐Ÿ“„ Article 9.1 โ€” Closing a Case Correctly
    • ๐Ÿ“‘ Doc 9.2 โ€” Case Closure Checklist
    • ๐Ÿ“„ Article 9.3 โ€” Quality Control Standard
    • ๐ŸŽฅ Video 9.4 โ€” Case Closure Demo
    • ๐Ÿง  Quiz 9.5 โ€” Case Closure
  • ๐ŸŸฉ SECTION 10 โ€” ๐Ÿ† Final Certification
    4Lessons ยท
    • ๐Ÿ“„ Article 10.1 โ€” Final Review
    • ๐Ÿ“‘ Doc 10.2 โ€” Final Readiness Checklist
    • ๐Ÿง  Final Quiz 10.3 โ€” Certification Assessment
    • ๐Ÿ† Certificate of Completion